How we Work

How can I book a photoshoot?

You can book a session right here on the site. Simply click on the "Book a Shoot" button, create an account, plug in a requested day and time, authorize payment and you are good to go. ​

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What Payment Methods do you accept?

Cash, checks, and all major credit cards. Online payments are processed through a secure client portal.

​What's your turnaround time?

We will provide edited photos and video within 48 business hours of scheduled shoot. Faster turnaround services are available for an additional charge.

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Do you stage the property?

No. We expect a “show ready” property at the time arranged for the recording. We are not responsible for “preparing” the property. If the recording of the property is unacceptable based on the condition of the property or it’s contents, we will charge a reasonable fee to re-record the property, including travel expenses.

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Once I pay for the shoot, do I own the photos?

All recordings taken by our team are the property of Rick Walo Photography unless client purchases license to exclusive rights. The standard fee grants the client (and ONLY the client) usage rights for the duration of the listing agreement (up to 12 months).

 

​What's your cancellation policy?

You can cancel or reschedule at no charge with at least 48 hour notice. Shoots cancelled or rescheduled within 48 hours may be subject to a fee.

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What is your Refund Policy?

We guarantee the client a professionally produced product. If the product created is not acceptable based on reasonable standards, we will refund client’s fees. Client will not be eligible to receive any part of photographs or recordings if fees have been refunded.